Introduction to ITIL
- Is a set of guidelines and best practices outlining how ITSM (Information Technology Service Management ) can be implemented.
- Focuses on aligning IT services with the needs of business.
- Although ITIL underpins ISO/IEC 20000 (previously BS15000), the International Service Management Standard for IT service management, there are some differences between the ISO 20000 standard and the ITIL framework.
- ITIL describes processes, procedures, tasks, and checklists which are not organization-specific, but can be applied by an organization
- Since July 2013, ITIL has been owned by AXELOS Ltd, a joint venture between HM Cabinet Office and Capita Plc. Axelos licenses organizations to use the ITIL intellectual property, accredits licensed Examination Institutes, and manages updates to the framework.
Organization
- CCTA: The Central Computer and Telecommunications Agency (CCTA) was a UK government agency providing computer and telecoms support to Government departments.
- Office of Government Commerce (OGC) was a UK Government Office established as part of the HM Treasury in 2000. It was moved into the Efficiency and Reform Group of the Cabinet Office in 2010, before being closed in 2011
- Her Majesty's Treasury (HM Treasury), sometimes referred to as the Exchequer, or more informally the Treasury, is the UK government department responsible for developing and executing the British government's public finance policy and economic policy.
- Cabinet Office: The Cabinet Office is a department of the Government of the United Kingdom responsible for supporting the Prime Minister and Cabinet of the UK.
- Capita plc (LSE: CPI), commonly known as Capita, is an international business process outsourcing and professional services company headquartered in London, UK.\
- Axelos : is a joint venture set up in 2014 by the Government of the UK (HM Cabinet Office )and Capita, to develop, manage and operate qualifications in best practice, in methodologies formerly owned by the OGC.
Ownership & Certification
- Responding to growing IT dependency CCTA (agency providing telecom support to government).
- CCTA merged into OGC
- OGC consolidated with Cabinet office( responsible for supporting PM and Cabinet of UK)
- ITIL 2011 owned by HM Government
- 2013 - Axelos ltd ( joint venture HM cabinet office and Capita plc)
- AXELOS Announces Strategic Partnership With EXIN For Global ITIL® and PRINCE2® Exam Delivery
ITIL Version
- Version 1: After the initial publication in 1989–96, the number of books quickly grew within ITIL v1 to more than 30 volumes.
- Version 2: In 2000/2001, to make ITIL more accessible (and affordable), ITIL v2 consolidated the publications into nine logical "sets" that grouped related process-guidelines to match different aspects of IT management, applications and services. The Service Management sets (Service Support and Service Delivery) were by far the most widely used, circulated, and understood of the ITIL v2 publications.
- In April 2001, the CCTA was merged into the OGC, an office of the UK Treasury.
- In 2006, the ITIL v2 glossary was published.
- Version 3: In May 2007, this organization issued version 3 of ITIL (also known as the ITIL Refresh Project) consisting of 26 processes and functions, now grouped into only 5 volumes, arranged around the concept of Service lifecycle structure. Version 3 is now known as ITIL 2007 Edition.
- In 2009, the OGC officially announced that ITIL v2 certification would be withdrawn and launched a major consultation as per how to proceed.
- In July 2011, the 2011 edition of ITIL was published, providing an update to the version published in 2007. The OGC is no longer listed as the owner of ITIL, following the consolidation of OGC into the Cabinet Office. The 2011 edition is owned by HM Government.
